Spa Facilities
As a guest of Relinque Urban Retreat & Spa you will have complimentary use of our relaxation lounge and amenities including lockers, change rooms, bathrobes and slippers. Our steam room and ice fountain are complimentary for guests booking our Release or Relax journeys and all other guests for a fee (must be pre-booked with reception).
Spa Attire
Please wear whatever makes you feel comfortable. Swimwear is required for our steam room and ice fountain area. You will be provided with a personal locker, bathrobe, slippers and disposable underwear for treatments.
Making Your Booking
To secure your booking a valid credit card or gift voucher is required. You will not be charged until the day of your scheduled treatment. We recommend booking in advance to avoid disappointment. We will send a reminder text and email 72 hours prior to your treatment.
Parties and Celebrations
We cater for groups and can curate a special party package to help celebrate your day.
Couples
Share a touch of spa in our double spa suite.
Arrival Time
Please arrive 15 min prior to your treatment time to ensure you receive your full treatment as we endeavour to remain on schedule for each and every guest.
Parking
We have ample onsite parking as well as street parking.
Opening Hours
The Day Spa is open from 10am to 7pm Monday to Saturday.
Cancellation Policy
The time for your experience has been exclusively reserved for you; however if your plans change, we do request the courtesy of 48 hours’ notice to cancel your appointment. Regrettably without 48 hours notice, you will pay 30% of your treatment. All cancellations with less than 24 hours notice will pay 100% cancellation fee.
Health Consultation: It is essential that you inform us of any health conditions or pregnancy.
Spa Manners
The spa is a haven of health. Smoking and mobile phones are not permitted.
Valuables
We regret that we cannot accept responsibility for the loss of personal items, including those left in lockers and bathrobes.
Privacy & Modesty
Our caring and professional therapists have the utmost respect for your privacy and modesty and all personal information shared will remain confidential.
Minimum Age
Young people under the age of 16 must be accompanied by a parent or guardian when having a treatment.
Retail Therapy
We have a wonderful selection of skincare and lifestyle products to choose from.
Payment
We accept cash, eftpos and all major credit cards.
Returns
The Day Spa can only accept a product return with proof of purchase and where the product is deemed faulty. We adhere to the Australian Consumer Law and health and safety regulations when handling any requests for a return or refund.
Gift Cards
The Day Spa is delighted to offer customised gift cards. Please ask reception for more details. Gift cards must be redeemed within 36 months. Please quote your voucher number when booking and present on arrival. Gift Vouchers are not redeemable for cash or products.